Terms of service.
Welcome to Aura Hats. By accessing and using our website (www.aura-hats.com), you agree to comply with and be bound by the following Terms of Service. Please read them carefully.
1. General Information
Aura Hats designs and sells handmade, custom hats. All products are made to order according to customer specifications.
By using our site and placing an order, you agree to these terms and any policies referenced herein.
2. Orders
• All products are handmade and made to order.
• Production begins immediately after order confirmation.
• Orders are final and non-refundable once production has started.
• Please ensure all details (measurements, shipping information, etc.) are accurate before placing your order.
3. Cancellations & Refunds
• Orders may only be canceled before production begins. Please contact us as soon as possible at aurahats2021@gmail.com if you wish to request a cancellation.
• We are not responsible for incorrect measurements or shipping information provided by the customer.
• In the rare event of a production error on our part, please contact us to arrange a return and refund.
4. Shipping
We currently ship only within the United States.
Orders are shipped to the address provided at checkout. Please double-check your information, as we are not responsible for orders delivered to incorrect addresses.
Shipping times may vary depending on location and production schedule.
5. Intellectual Property
All content on this website, including images, logos, text, and designs, is the property of Aura Hats and may not be used without permission.
6. Privacy
We respect your privacy. Personal information collected through our website is used solely to process orders and provide customer support. For more details, please see our Privacy Policy.
7. Modifications
We reserve the right to update or modify these Terms of Service at any time without prior notice. Please review this page periodically for any changes.
8. Contact
For any questions about these Terms, please contact us at aurahats2021@gmail.com